Welcome to the Aaxel Insurance Orientation Program!
This orientation program is designed to provide every new team member with the knowledge, tools, and standards required to succeed in their role.
Whether you are joining our Sales, Service, Commercial, or Administration team, this course will introduce you to our systems, business practices, compliance requirements, customer service standards, and operational procedures.
By the end of this orientation, you will understand:
- How Aaxel operates as an insurance brokerage
- The systems and technology used every day
- Our customer service expectations
- Compliance and regulatory responsibilities
- Underwriting and binding authority
- Security and privacy requirements
- Claims handling and escalation procedures
- Billing, invoicing, and Accounts Receivable processes
- Professional conduct and internal policies